Last Edit: 30/12/2022
Greetings Customer,
• The installation and activation fees are prescribed by the last-mile provider, not TK Wireless.
• All packages are for residential signups only. Businesses, unfortunately, cannot sign up for these packages.
• Although we endeavour to keep our coverage data as accurate as possible, we are reliant on the maps provided to us by our last-mile partners, which may sometimes have slight inaccuracies.
• Fibre packages are uncapped, unshaped and unthrottled - There are no usage thresholds so you can use as much data as you like, whenever you like. No throttling or shaping will be applied.
• Should you cancel your Fibre less than 6 months from installation, or your account falls into arrears, you will be charged a cancellation fee of R3999. (Pro-rata per month closer to 6)s
• If you wish to cancel your service, a 30 Days cancellation, 1 calendar month, applies to the cancellation, and should the last invoice not be paid, the line will not be release to a new provider.
• Invoices will be send out on the 25th of each month, payment needs to be made on or before the last day of the month to avoid suspension of account. If account suspended there will be a re-activation fee charge before the line can be activated again.s